Offering A Broad Range Of Products And Services
MedCost Benefit Services has been serving clients of all sizes and from many different industries for 15 years, so we understand that providing affordable health benefits for employees is one of the biggest challenges an employer faces. That’s why we take pride in offering our clients the same broad range of products and services as the large carriers, but with the pricing, flexibility, and responsiveness of a third party administrator.
Turning Data Into Solutions
Through data analysis and refinement of plan design and care management programs, MedCost Benefit Services works with clients to customize a Plan that will meet the client’s individual needs and objectives. Our services are seamlessly integrated and easy to understand, resulting in a high level of customer satisfaction while effectively managing health care dollars. Our extensive experience working with provider-sponsored plans
makes us the ideal partner for administering benefits for hospitals.
Support For Our Clients
A client-specific account manager is available to assist with planning, implementation and management of health plan issues; reporting and analytical support; and on-site support. Backing up our account managers is a dedicated team of client relations representatives who can assist employee benefits staff with day-to-day questions, issues and needs.
Member Services When And How They Want It
Health plan members may contact our customer service department by phone or online through live WebChat. MedCost Benefit Services’ customer service professionals receive ongoing training in soft skills and benefit issues, and our extensive quality assurance program supports our goal of prompt, friendly, and accurate service transactions. Members also can access their provider information, Summary Plan Description, claims status and benefit information by logging in under the Members portal of our web site. And if they need information on the go, they can take advantage of the My MedCost Mobile App to access some of the same information available on the web site, view their health plan ID card, or email an image of the card directly to their healthcare provider (not available for all health plans).