Our Regular Business Hours Are:
8:30 a.m. – 5:00 p.m. EST, Monday – Friday
For questions about benefits, coverage, claims status, or eligibility*
General: 1-800-217-5097
Customer Service: 1-800-795-1023
For other questions related to your account, please contact your MedCost Account Manager.
*Applies only if your claims payer is MedCost Benefit Services.
For general information, claims repricing, or provider participation status:
General: 1-800-433-9178
Customer Service: 1-800-824-7406
For requests outside of normal business hours, please contact us at cscustsvc@medcost.com. You will receive a response within 24 hours.
To learn more about our integrated services that include claim administration, PPO network and Care Management programs, please contact:
Mike Cornwell
1-800-217-5097 (x4404)
mcornwell@medcost.com
John Phillips
1-800-217-5097 (x2929)
jphillips@medcost.com
Thad Brown
1-800-217-5097 (x4165)
tbrown@medcost.com
For more information on MedCost’s PPO and/or Care Management programs only, please contact:
Laura Patterson
1-800-433-9178 (x4373)
lpatterson@medcost.com
Alicia Stewart
1-800-433-9178 (x4280)
astewart@medcost.com