Our Regular Business Hours Are:
8:30 a.m. – 5:00 p.m. EST, Monday – Friday.
For Questions About Benefits, Coverage, Claim Status, Eligibility, Or Provider Participation:
(applies only if your claims payer is MedCost Benefit Services; for any other claims payer, please refer to the contact information listed on your health plan ID card)
Call the number shown on your health plan ID card or contact firstname.lastname@example.org
(include member ID in the body of the e-mail).
Click on Live Web Chat
to be connected with a Customer Service Representative during regular business hours.
For access to information 24/7, login
to visit your personalized Member web site.
(If you have not already done so, you will need your Member and Group ID numbers to create an account.)
Use some of your favorite features from the member site on the go with My MedCost, the mobile application available for download from the iTunes and Android markets.
For General Information, Claim Repricing, Or Provider Participation Status:
1-800-824-7406 or email@example.com