For General Information, Claim Repricing, Or Recredentialing Questions, Call The MedCost Customer Service Contact Center At:
8:30 a.m. - 5:00 p.m. EST
Monday - Friday
For requests outside of normal business hours, e-mail our Customer Service Contact Center at firstname.lastname@example.org. We will respond to your request within 24 hours.
For Questions About Benefits, Coverage, Or Eligibility:
Contact the claim administrator at the phone number shown on the patient’s ID card. If you’re unable to determine the claim administrator for an employer group, call our Customer Service Contact Center at 1-800-824-7406 for assistance.
To Submit Completed (Re)credentialing Applications And Applicable Attachments:
Fax: 336-970-2139 Attn: Credentialing Department
Mail: MedCost, LLC
Attn: Credentialing Department
P.O. Box 25347
Winston-Salem, NC 27114-5347