Provider Claim Activity Report

MedCost's Provider Claim Activity Report is now available online and will no longer be mailed. The online version is just like the paper version. It provides information on repriced and non-repriced claims (all in one report) and gives access to claims processed within one (1) business day. You can now run your reports daily, weekly or monthly. You can also choose to run all claims, or by a member name or member ID. To access this report, all you need to do is register or login in above.

Claims Repricing Inquiry

Registered providers can review information on repriced and non-repriced claims. You can check repriced amounts and get all contact information (and web-links) for over 45 payers who have their own online status sited. The "Contact MedCost" feature allows you to provide patient policy information on non-repriced claims without having to refile the claim to MedCost and make requests to have non-received claims sent to the payor.

You can demo this feature by Clicking Here!

Reference Guide

Need basic benefit or co-pay information? The MedCost Reference Guide gives you information on all active as well as inactive companies that access the MedCost PPO network. Employer name, group number, claims administrator and eligibility phone numbers are all available and accessible within seconds. The Reference Guide is available in an Adobe Acrobat PDF file that can be downloaded and saved and is available to all registered web users.

Login/Registration FAQs

Why does a supervisor or Office Manager have to register?

Medcost issues one administrative User ID. Once this has been registered the administrator can then create and/or delete staff accounts and give access to individual staff members for one or all of our web services. Your supervisor/office manager can make the services available to everyone that needs access whether you are in a small office or a hospital with multiple departments. This also allows Medcost to have a main contact person for any questions or issues concerning the website.

Want to Get Registered Now? Click Here!

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How and when will I receive my User ID and Temporary Password?

You should receive your User ID and Temporary Password within 48 business hours via the email address that you supplied during your registration. If you have not received it within that time please contact us. Please make sure you use a valid email address during your registration and check back within the given timeframe.

Can more than one person in my office have an administrative User ID?

Unfortunately we can only issue one administrative User ID since they are based on your practice(s) tax ID. However, there is no limit to the number of staff accounts you may have.

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How can I tell if the account for my group has already been registered?

You should first ask your Supervisor/Office manager if they have already registered for the practice. If they have forgotten or are not sure please contact us.

My administrator is no longer here- Can I get a new administrator User ID?

If your administrator is no longer employed at your practice or has moved to
another department please contact us.

How can I get a staff account?
Please contact your Supervisor/Office Manager first to issue you a User ID and password. If he/she is not sure your practice is registered or have forgotten please contact us.

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I have lost my User ID and/or Password, what do I do?

If you are the administrator of the account and have forgotten your password please go to the “Forgot Password” at the Log in page and enter your User ID.
If you have lost your User ID please contact us.
If you have a staff account and have lost your User ID/password please contact your administrator and he/she will be able to give you that information.

Can I get access/User ID’s to multiple practices?

If you have a large group that has multiple practices under the same or different tax id’s and would like access under one administrative User ID please contact us. Please include the name of the practice(s), address, tax id(s)and your contact information

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Can a billing agency or outside collections firm have a User ID?

Before attempting to register for an account you should first contact the office manager of the group you would like to gain access to and find out if they are currently registered. You may also provide Medcost with a copy of a “Business Agreement” between your company and the practice and fax it to 336-970-2212 or contact us. Please include your billing company name, phone number, practice name and tax –ID(s) and your direct contact information.

I am a Chiropractor who do I contact for a User/ID or password?
Please contact your representative at the Chiropractic Network of the Carolinas.

If you don’t see your question answered here, or have questions about registering, please contact us.

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