2006 Provider Satisfaction Survey Results

Thank you to all providers that responded to the 2006 MedCost Provider Satisfaction Survey. Your feedback helps us set priorities and evaluate areas where improvement is needed. The 2006 survey responses gave the clear message that providers want expanded and more robust online administrative tools to help make it easier to access information for program administration. Currently, MedCost offers access to a wide range of information at www.medcost.com, including the ability to check claims repricing status and to perform online hospital precertification transactions.

Overall, we are extremely pleased with the Provider Satisfaction Survey
Results, which indicate we are meeting the mark on service and satisfaction as we work with participating providers. Below are highlights from the survey:

• 99% overall provider satisfaction
• 98% satisfaction with the Provider Connection newsletter
• 99% satisfaction with the credentialing process
• 99% satisfaction with service and professionalism of MedCost customer service
• 98% satisfaction with service and professionalism of MedCost contracting and provider relations staff
• 92% of those that utilize our Web tools find them to be efficient and simplify program administration
• 72% of respondents would like to receive the Provider Claim Activity report in an electronic or automated format

Based on the 2006 survey and ongoing feedback, MedCost will:

• Enhance online and automated program administration tools for providers
• Work with affiliated payers to offer online eligibility/claims status options
• Work to strengthen payer/provider relationships
• Continue to deliver competitive network savings to our customers
• Use data to identify and address cost drivers and outlier patterns of billing or utilization