Our offices will be closed Thursday, November 22, and Friday, November 23, in observance of Thanksgiving.
Receive information about your coverage and health plan, including a list of doctors and health care services covered.
Be treated with respect from MedCost and the doctors who are part of the MedCost provider network.
Receive an explanation of why MedCost denied a request for treatment or health care service, and the guidelines used to reach that determination.
Receive information that is clear and factual to help you make your own health care choices.
Take an active role in your health care and discuss treatment options with your doctor without regard to cost or benefit coverage.
Engage with doctors in making decisions about your health care.
Expect that MedCost will take measures to maintain the privacy of your health information and protect your health care records, as outlined in the MedCost Notice of Privacy Practices.
Voice complaints and expect a fair and quick appeals process for addressing any concerns you may have with MedCost.
Make suggestions regarding MedCost's member rights and responsibilities policies.
Receive information about MedCost, its services, its health care providers and your rights and responsibilities.
Be treated with recognition of your dignity and right to privacy.
Present your MedCost ID card each time you visit a doctor or hospital, or receive any type of health care service.
Read your Summary Plan Description and all other materials provided to you by MedCost.
Call MedCost when you have a question.
Follow the treatment plan prescribed by your doctor and notify him or her if you choose not to comply.
Provide MedCost and your doctors with complete information about your illness, accident or health care issues, which may be helpful in determining a treatment plan.
Understand your health problems and participate in developing treatment goals.
Make appointments for non-emergency medical care and keep your appointments. If it is necessary to cancel an appointment, give the doctor's office at least 24-hours’ notice.
Play an active part in your health care.
Be courteous to network doctors, their staff and MedCost employees.
Tell your employer and MedCost if you have any other group coverage.
Tell your employer about new children under your care or other family changes.
Protect your MedCost ID card from improper use.
Comply with the rules outlined by your health plan.