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COVID-19 Updates
Go to our COVID-19 resource page for up-to-date information.
Provider Onboarding
Onboarding for Virginia Health Network Providers ONLY
The onboarding information on this page does not pertain to our VHN providers. VHN has been acquired by MedCost and is currently being integrated into a single MedCost network. The staff in the Richmond office has become an integral part of our MedCost team and remains committed to servicing your needs.
For information about onboarding your practice please contact our Richmond office at: (800) 989-3837.
Or visit the VHN homepage for links to your online account and the tools you are using currently.
Get the MedCost Provider Manual
Here you can access the complete guide for providers. Our comprehensive online resource will guide you step-by-step through the administration of all our programs. You will find detailed information on everything from contracting and credentialing, claims filing and processing, billing and collection to utilization management. Download the PDF—no login or password is required.
To view the manual as a PDF, Adobe Acrobat Reader must be installed on your computer. Download this free software from www.adobe.com.
Provider Manual Updates
Periodically, we may need to provide information updates. We treat our Provider Manual as an extension of your MedCost agreement. You will be notified of any updates or revisions to the manual through our provider e-news or e-mail blasts and through postings to the provider portal of our site. If you print a hard copy of the Provider Manual to have as a reference, make sure you maintain and update your copy as needed.
Please include your Practice Name, Tax ID, Contact Name and Phone Number in the body of the email.
Online training to accommodate providers’ busy schedules
Access our training videos.
