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Holiday Closure

Our offices will be closed Thursday, November 22, and Friday, November 23, in observance of Thanksgiving. 

Using your plan

Using Your Plan

Your health is in your care.

A big part of that is understanding your plan. A first step is to select a primary care physician, locate a hospital and be familiar with specialty, urgent or emergency care facilities in your provider network. By frequently accessing and managing your benefits, you can protect yourself against the financial impact of costly care.

When should you go to the Emergency Room?

If you have a serious condition—stroke, heart attack, severe bleeding, head injury or other major trauma—go straight to the nearest Emergency Room (ER). Don’t take a chance with anything life-threatening. The ER is the best place for these and other critical conditions, including:

  • Chest pain
  • Difficulty breathing
  • Severe bleeding or head trauma
  • Loss of consciousness
  • Sudden loss of vision or blurred vision

Critical Care/Injury

A critical injury can happen in a moment. A MedCost registered nurse who is dedicated to your situation can help with information as you and your caregivers deal with a new and sudden health concern. Your nurse will reach out to you and provide care advocacy and participate in your care coordination. MedCost nurses are a resource for information concerning specialists, facilities and medication coverage.

Preventive Care

Well visits, annual check-ups and preventive screening tests are a part of staying healthy. Plus, these preventive measures and tests are covered under your health plan. Take advantage of preventive tests such as mammograms, prostate screenings, colonoscopies, Pap tests and other preventive screenings recommended by your doctor.

Maternity

Pregnancy is a wonderful time. There is much to plan for from nutrition in your early trimesters to breastfeeding and pediatrician visits in the fourth trimester. Being informed about your benefits is essential as you prepare for the arrival of your baby. Once your baby arrives, don't forget to add your newborn to your health plan coverage within 30 days of their birth date.

Planning a Procedure

When you have the opportunity to plan, it is often wise to take the time to shop the cost of your procedure. Depending on the service or surgery, you may find quite a variance in price and find it worth making a few phone calls. Once you find a doctor, specialist or facility, always check to see what coverage your plan offers.

Precertification

There are precertification requirements for some outpatient procedures and procedures that require a hospital stay. Either you or your doctor should call MedCost to have your procedure precertified. This precertification is important because it reduces the likelihood that you will owe additional out-of-pocket costs. It also guarantees you have an advocate aware of your procedure. Our nurse review of your medical history ensures your health and safety are top priority.

After a Procedure

Depending on the complexity of the procedure, a MedCost nurse may call to follow up to ensure you have the appropriate appointments scheduled and any necessary rehabilitation, and explain prescribed medications you may be taking. This follow-up occurs after procedures such as pre-planned back, hip, joint and cardiac surgeries. Our job is to make sure you are getting the care you need in order to make the best possible recovery.

New Diagnosis of a Chronic Condition

The diagnosis of a chronic condition introduces a lot of new information into your life. Even though you may be familiar with your plan, you will want to take a fresh look and review your benefits to note costs and coverage for your doctor and specialist visits. It is also a good idea to look at your prescription benefits to see what new medications are covered. Information on many chronic conditions is available as well as helpful information for family members or caregivers. The A-Z online library in MyCarePath is a great resource for information.

New Diagnosis of a Serious Condition

The diagnosis of a serious condition is life-altering. When such a diagnosis occurs, it is comforting to know that a registered nurse will reach out to you and be a part of your care team. This nurse is a Certified Case Manager who can help you as you look at coverage for hospital stays and specialty medications. But these care team members do more than that. They work as your advocates and participate in your care coordination, often working with family members and caregivers to provide education and best practices in care. We also offer specialized nurse advocates for cancer patients, organ transplants and high-risk maternity.