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COVID-19 Updates

Go to our COVID-19 resource page for up-to-date information.


Atrium Health Directory

In 2020, Atrium teammates will be able to select from two different Atrium Provider Networks—Value and Preferred—in addition to the MedCost Network. The Atrium Health Value Network is composed of Atrium Health providers. If you have a question about a particular provider's network designation, please call the MedCost Customer Contact Center at 1-800-204-2085.

Before searching for providers in the Atrium Health network, please take note of the following information:

Atrium Health's network includes all non-behavioral health MedCost Network providers with the exception of all Novant Health facilities. These facilities are out-of-network providers except in the case of a medical emergency. This includes but is not limited to Rowan Regional Medical Center, Presbyterian HealthCare Hospitals, Presbyterian Imaging Center, Orthopedic Hospital, Same Day Surgery Center, Surgery Center–South Park and Surgery Center–Huntersville. This is not a complete listing.  

Atrium Health employee coverage for mental health and substance abuse services is coordinated through Carolina Behavioral Health Alliance, LLC. In order to receive benefits for non-emergency care you must receive advance certification by calling CBHA at 1-800-475-7900 and you must use a CBHA provider.

Networks for the LiveWELL Health Plans

New in 2020, the Atrium Health Value Network offers a teammate discount for healthcare services. Managing your healthcare expenses means you know where to find the most cost-effective healthcare and prescription medications. Lower your healthcare costs by choosing the Atrium Health Value or Preferred Network. Please review the information below to learn more about the networks for the LiveWELL Health Plans.

$ Value Network The most cost-effective tier includes the exceptional network of primary Atrium Health physicians, providers, facilities and laboratories. Includes a teammate discount and the highest level of benefits.
$$ Preferred Network The next most cost-effective tier.
$$$ In-Network Includes the MedCost network of physicians and providers, facilities and laboratories.
$$$$ Out-of-Network The highest-cost tier includes physicians and providers, facilities and laboratories not included in other networks.